Collection: Refund & Return Policy
🛍️ Return & Refund Policy –
At , your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make things right.
✅ Return Eligibility
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You may request a return or refund within 7 days of receiving your parcel.
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Items must be unused, unwashed, and in their original packaging with all tags intact.
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Products marked as non-returnable (e.g., hygiene items, opened baby food, or customized goods) are not eligible for return.
🔄 How to Request a Return
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Contact our support team via WhatsApp or email within 7 days of delivery.
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Share your order number, reason for return, and photos (if applicable).
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Our team will guide you through the return process and provide the return address.
💸 Refund Process
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Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
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Refunds are issued via the original payment method or as store credit, based on your preference.
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Shipping charges are non-refundable, unless the item was damaged or incorrect.
🚫 Return Rejection
We reserve the right to reject returns that:
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Are requested after the 7-day window.
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Show signs of use or damage not caused during delivery.
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Are missing original packaging or tags.
📦 Exchange Option
Prefer an exchange instead? Let us know! We’ll help you find the right replacement product, subject to availability.